Nick Dynice has a blog entry on the financial benefits of good customer service. (Startling, I know, to discover that there are benefits.) As he states, this is one of the most obvious of all things in business; at least, from a standard, customer-facing standpoint.
The issue is that from a finance standpoint customer [...]

Now, anyone that knows me knows that I will have a penchant for dropping into wild flights of apocalyptic abandon. Then, I reason myself out of it. Luckily, I also fly into wild flights of r/evolutionary optimism. The point is, I tend to hold strong opinions lightly, as the saying [...]